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Here are the three most common reasons newly installed scripts fail:

  • Upload mode incorrect. When uploading a script, be sure to upload in ASCII mode. This is the most common mistake, since the default method of uploading for most FTP programs is binary. Check your FTP program help for instructions on how to upload in ASCII mode.

  • Permissions incorrect. For security reasons, the server will not run a script unless the following file attributes are set:

User (Owner): Read, Write, Execute
Group: Read
Others: Read

All other attributes must be turned off or the script will not execute. Most FTP programs will have an option for changing the file attributes of a file to match the above. Or, if are logged in to the server via SSH, you can change the permissions with this command:

chmod 744

The directory/folder where the script file is installed must also have the correct permissions as follows:

User (Owner): Read, Write, Execute
Group: Read, Execute
Others: Read, Execute

All other attributes must be turned off. Or, if using chmod:

chmod 755

  • Script not configured. Most scripts do require that you read the documentation and edit the script's initial setup variables. If the script did not come with any documentation, then the documentation is probably embedded in the script itself, at the beginning of the script. This is also where you'll find the scripts setup variables that need to be modified to fit your needs. If you do not know the correct value to set for a variable, check this FAQ or contact us for help. Be sure to let us know the URL (web address) where you installed the script.

Last updated April 12, 2020
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