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Authorizing your IP for FTP access

To increase security against password hackers we have locked down our FTP servers to only accept connections from authorized IP addresses.  If you do not have a static IP address with your ISP then you may need to re-authorize your IP every time you use FTP.

To authorize your IP you can do any of the following:
  1. Visit this special URL on your website by replacing with your own domain name:
      (Tip: bookmark the page for quick access)

    Or, to authorize an IP in behalf of someone else (such as a web designer), use an 'ip' parameter like this:  (Replace with the IP you want to authorize)
  2. Download mail from any POP email box on your domain.
  3. Login to the control panel and select the target domain (if you have more than one)
  4. Login to the control panel (the reseller version of our main control panel)
  5. Update an FTP or POP email password via our Password Change Utility

Most of these methods should have your IP authorized within 60 seconds or less.   However, checking a POP box on your domain can take up to 5 minutes before your IP is authorized.

If your IP is not authorized then your FTP software may show this error upon trying to connect:

530 This FTP server is anonymous only.

Related topics:

last updated Oct 1, 2013
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